salon policy

Appointment and Cancellation Policy

Please call to cancel your appointment at 573-634-7476

Cancellations on short notice prohibit others guests to fill that spot and leave your stylist
without work, regardless of the situation.
To ensure our cancellation policy is upheld, we require a credit card to schedule
an appointment or a 50% deposit. We must have your signature on our
cancellation policy sent via email before any future appointments can be made.

Cancellations made with less than a 24-hour notice will be made subject to a charge of 50% of the booked appointment value.
For appointments 2 hours or longer, Cancellations made at 48 hours notice 25% charge; 24 hours 50% charge and Cancellation the day of 100% charge.
*We may request a deposit for any appointment over 2 hours.

We thank you in advance for respecting our policy. We may credit your account if
necessary.

Guests who arrive more than 15 minutes after the booked appointment time may be
asked to reschedule & charged a cancellation fee. When possible, we will do our best to
alter your service/s so that we can still offer you an appointment upon your arrival.

We are a child-friendly salon, but we do ask that children remain accompanied by an adult in the
waiting area when not receiving services to guarantee their safety, and to remain respectful to
our salon atmosphere and the other relaxing guests. If your child is uncooperative, we will ask to
reschedule. We also request that only the person receiving a service be on the studio
floor for safety reasons. Please wait for your party in the reception or lounge area.

Services

Guest satisfaction is important to us! If you have questions or concerns about a service you are
getting, or have received, please do not hesitate to reach out to us at
contact@hautesalonjc.com
or 573-634-7476.

Monetary refunds will not be made for hair services rendered, however, we will happily make adjustments to the original service! Requests for haircut or hair color adjustments must be made within 7 days of the original appointment; most corrective color processes require multiple visits, because of this color adjustments do not apply to corrective color appointments.

Salon Etiquette

We do not allow the use of speaker phones on the salon floor. Again, we do not allow
extra parties to be at the station, only the person receiving the service. Please wait for
your party in the waiting area.
Our Lounge is a place where many come to relax and recharge while your color is processing or
you are receiving a luxury shampoo or treatment. Please be mindful of other guests' space.
While you are certainly welcome to engage in quiet conversation, we do not allow loud talking or
using speaker phones. We also ask that you silence all cell phones and tablets and enjoy the
serenity and experience of our lounge.

Gift Cards

Our Gift Certificates are valid for 1 year after purchase. They cannot be returned or redeemed
for cash. We are not responsible for stolen or lost gift certificates.

Returns

Returns on products within 15 days of purchase will be given store credit only - No cash
refunds. No Returns on Boutique Items